Privacy Policy

Last updated: October 2025

Midland Garage Door Manufacturing Company (“Midland”) respects the privacy of those who visit our website. This policy describes how we collect, process, retain, and disclose Personal Data about you when providing services to you through our websites, and services that link to this policy (our “Services”) and our practices for using, maintaining, protecting, and disclosing that information.

The policy applies only to the information we collect:

• Through the Services; or
• In communications, including email, text, and chat and other electronic messages, between you and the Services.

It does not apply to information collected by:

• Us offline or through any other means that does not link to this policy; or
• Any third party, including through any application or content (including advertising) that may link to or be accessible from or through the Services.

We may provide additional or different privacy policies that are specific to certain features, services, or activities.

Please read this policy carefully to understand our policies and practices regarding your information and how we treat it. By interacting with our Services or providing us with your information, you agree to the collection, use, and sharing of your information as described in this privacy policy. This policy may change from time to time. Your continued use of the Services after we make changes as described here is deemed to be acceptance of those changes, so please check the policy periodically for updates.

The Personal Data That We Collect Or Process

“Personal Data” is information that identifies, relates to, or describes, directly or indirectly, you as an individual, such as your name, email address, telephone number, home address, or payment information (for example, account information such as name, postal address, and email address, or credit card number.

The types and categories of Personal Data we collect or process include:

• Account and contact information, including name, address (such as home address, work address, or other address), email address, phone number, username, and other contact information you provide us.
• Payment information, including credit card or debit card information and information about the payment methods and services you use in connection with the Services.
• Account history, including information about your account.
• Device information, including your IP address and other device information.
• Content and information you elect to provide as part of your profile.

We also collect:

• Statistics or aggregated information. Statistical or aggregated data does not directly identify a specific person, but we may derive non-personal statistical or aggregated data from Personal Data. For example, we may aggregate Personal Data to calculate the percentage of users accessing a specific Services feature.
• Technical information. Technical information includes information about your internet connection and usage details about your interactions with the Services, such as clickstream information to, through, and from our Services (including date and time), products that you view or search for; page response times, download errors, length of your visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), or methods used to browse away from a page.

If we combine or connect non-personal statistical or technical data with Personal Data so that it directly or indirectly identifies an individual, we treat the combined information as Personal Data.

How We Collect Your Personal Data and Other Data

Voluntary Form Submissions

Information collected by or on behalf of Midland through the Services is information which is submitted to us voluntarily, such as your name, contact details (including your address and telephone number), website URL or email address.

Midland may also collect Personal Data when you sign up for newsletters; register for training or other events; or make requests that require a direct response to you.

Automatically Through Our Services

As you navigate through and interact with our Services, we may use automatic data collection technologies to collect information that may include Personal Data. Information collected automatically may include usage details, IP addresses, operating system, and browser type, and information collected through cookies including details of your interactions with our Services, and other communication data, and which resources and Services features that you access and use.

The technologies we use for this automatic data collection may include:

• Cookies. Certain information may be collected and stored through the use of “cookies” intended to speed access to Midland information and services. A cookie is a short piece of data that can be used to track your browsing habits on our website. Midland does not use cookies to store information such as credit card numbers or other sensitive information. A cookie is not an executable program and cannot do anything to your machine. Upon visiting the website, you will be prompted about your cookies privacy settings. You may refuse the use of cookies by disabling cookies in this prompt or by selecting the appropriate settings on your browser. Please note that if you do this you may not be able to use the full functionality of this website.
• Analytics. The Services may use web analytics that use cookies to help us analyze how users use the site. The information generated about your use of the Services (including your IP address) may be transmitted to and stored on servers in the United States. This information would be used for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and Internet usage. Web interaction activity may also be transferred to third parties where required to do so by law, or where such third parties process the information on Midland’s behalf.
• Web Beacons. Some parts of the Services may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit Midland, for example, to count users who have visited those parts or and for other related statistics (for example, recording the popularity of certain content and verifying system and server integrity).

To the extent any of these automated technologies are considered a Personal Data sale, targeted advertising, or profiling, under applicable laws, depending on where you live, you may opt out from use of these automated technologies for such uses. Please note that some Services features may be unavailable as a result.

When you interact with the Services, there are third parties that may use automatic collection technologies to collect information about your or your device. These third parties may include:

• Advertisers, ad networks, and ad servers.
• Analytics companies.
• Your device manufacturer.
• Your internet or mobile service provider.

These third parties may use tracking technologies to collect information about you when you use the Services. The information they collect may be associated with your Personal Data or they may collect information, including Personal Data, about your online activities over time and across different websites, apps, platforms, and other online services.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

How We Use Your Information

The voluntary Personal Data we collect is used to provide customer related services and benefits which includes, but is not limited to, the following:

• Provide you with the Services and any contents, features, information, products, or services that we make available through the Services
• To register users for training courses or other events
• To communicate with users regarding products or services
• To follow-up on product, service, or other business inquiries
• To determine what products and services might be of interest to you
• Improve our Services, including by analyzing your information and creating aggregated data derived from your information) to develop, maintain, analyze, improve, optimize, measure, and report on our Services and their features and how users interact with them
• Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection
• Notify you when Services updates are available and about changes to any products or services we offer or provide though them
• For any other purpose with your consent

Third Parties

Where appropriate, Midland may pass data on to the applicable software licensor or partner to facilitate services. Our licensors and partners are also committed to protecting Personal Data as described in their privacy statements or policies.

Occasionally, Midland uses the services of bonded mailing houses that are authorized to use your personally identified data only for specific Midland marketing or software update related mailings.

While browsing the Midland website, you may be able to access the websites of third-party organizations through a hyperlink. Midland assumes no responsibility for the privacy practices of third parties’ websites and suggests you review the privacy statements and policies on such websites before sharing your Personal Data.

Other than as described herein, Midland will not disclose your Personal Data unless required to do so by law, or in the good faith belief that such action is necessary to protect the rights or property of Midland or that of its software licensors. Except as otherwise stated herein or at the point of collection, Midland does not transfer, trade, or sell Personal Data to third parties.

Who We Disclose Your Information To

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may also disclose Personal Data that we collect or you provide as described in this privacy policy:

• To our subsidiaries and affiliates
• To contractors, service providers, and other third parties we use to support our organization
• To fulfill the purpose for which you provide it
• For any other purpose disclosed by us when you provide the information
• With your consent

We may also disclose your Personal Data:

• To comply with any court order, law, or legal process, including to respond to any government or regulatory request
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of our organization, our customers, or others

The categories of Personal Data we may disclose include:

• Account and contact information
• Payment information
• Account history, account, transactions, purchases, order history, or discounts
• Device information
• Content and information you elect to provide to us

How We Protect Your Personal Data

We use commercially reasonable administrative, physical, and technical measures designed to protect your Personal Data from accidental loss or destruction and from unauthorized access, use, alteration, and disclosure. However, no website, mobile application, system, electronic storage, or online service is completely secure, and we cannot guarantee the security of your Personal Data transmitted to, through, using, or in connection with the Services. In particular, email, texts, and chats sent to or from the Services may not be secure, and you should carefully decide what information you send to us via such communications channels. Any transmission of Personal Data is at your own risk.

The safety and security of your information also depends on you. You are responsible for taking steps to protect your Personal Data against unauthorized use, disclosure, and access.

How We Retain Your Personal Data

We keep the categories of Personal Data described in this policy for as long as reasonably necessary to fulfill the purposes described or for as otherwise legally permitted or required, such as maintaining the Services, operating our organization, complying with our legal obligations, resolving disputes, and for safety, security, and fraud prevention. This means that we consider our legal and business obligations, potential risks of harm, and nature of the information when deciding how long to retain Personal Data. At the end of the retention period, Personal Data will be deleted, destroyed, or deidentified.

Choice

Individuals who choose not to provide Personal Data on this website will still be able to access many sections of the site. Refusing to provide Personal Data may simply prevent you from accessing secure areas of the site, registering users, completing transactions through the site, accessing certain product information such as whitepapers or webinars, requesting technical support and other services.

Email Communications

If you submit Personal Data to Midland and do not wish to receive marketing information from us, you may opt out of being included in our mailing list at any time by sending an e-mail notification to info@midlandgaragedoor.com with your required instructions. Please keep in mind, however, that you may not receive valuable information from Midland as a result of your election to be removed from our mailing lists. Non-marketing communications may still be sent if the email is operational or transactional in nature.

Your Data Rights

Midland will provide you with access to information about you in our databases upon request by contacting info@midlandgaragedoor.com and providing us with the context of the information in question. If you believe any of the information is incorrect or needs updating, please advise us and we will correct our records as appropriate. You have the right to request to delete Personal Data. Unless the data is necessary to fulfill contractual, legal, or other obligations, Personal Data can be deleted upon request.

If you have any concerns about the application of these principles or if you have a question about the policy, please contact us at info@midlandgaragedoor.com and Midland will act promptly to investigate, correct as appropriate, and advise you of the correction. Please identify the issue as a Privacy Policy concern in your communication to Midland.

Your State Privacy Rights

Depending on your state of residency, you may have certain rights related to your Personal Data, including:

• Access and Data Portability. You may confirm whether we process your Personal Data and access a copy of the Personal Data we process. To the extent feasible and required by state law, depending on your state, data will be provided in a portable format. Depending on your state, you may have the right to receive additional information and it will be included in the response to your access request.
• Correction. You may request that we correct inaccuracies in your Personal Data that we maintain, taking into account the information’s nature and processing purpose.
• Deletion. You may request that we delete Personal Data about you that we maintain, subject to certain exception under applicable law.
• Opt Out of Using Personal Data for Targeted Advertising, Profiling, and Sales. You may request that we do not use your Personal Data for these purposes.

Important: The exact scope of these rights vary by state. There are also several exceptions where we may not have an obligation to fulfill your request.

To exercise any of these rights, please contact us at info@midlandgaragedoor.com.

Some browsers and browser extensions support the Global Privacy Control (“GPC”) that can send a signal to process your request to opt out from certain types of data processing, including data “sales” as defined under certain laws. When we detect such a signal, we will make reasonable efforts to respect your choices indicated by a GPC setting as required by applicable law.

Additional California Privacy Rights

Under California Civil Code Section 1798 (California’s Shine the Light law), California residents with an established business relationship with Midland can request information once a year about sharing their Personal Data with third parties for direct marketing purposes.

Children’s and Minors’ Data

Our Services are not intended for, and we do not knowingly collet any Personal Data from children under the age of 18. If we become aware that a user under the age of 18 has shared any Personal Data, we will delete that information. If you have any reason to believe that a child under the age of 18 has shared any Personal Data with us, please contact us at info@midlandgaragedoor.com to request removal of such data.

Changes to Our Privacy Policy

We may update this policy from time to time, and we will provide notice of any such changes to the policy as required by law. The date the privacy policy was last updated is identified at the top of the page. We will notify you of changes to this policy by updating the “last updated” date and posting the updated policy on the Services. We may email or otherwise communicate reminders about this policy, but you should check our Services periodically to see the current policy and any changes we have made to it.

Contact Information

To exercise your rights or ask questions or comment about this privacy policy or our privacy practices, contact us at info@midlandgaragedoor.com.